Privacy Policy

Effective Date: [19/07/2026]

Welcome to Sofa District (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.sofadistrict.uk, make a purchase or contact us.

1. Who We Are

Sofa District

Website: www.sofadistrict.uk

Email: hello@sofadistrict.uk

2. Information We Collect

We may collect the following personal information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment providers—we do not store your full card details)
  • Order history
  • Account information (if you create an account)
  • IP address
  • Device and browser information
  • Website usage data
  • Marketing preferences

3. How We Collect Your Information

We collect information when you:

  • Visit our website
  • Create an account
  • Place an order
  • Contact us by email, telephone or online forms
  • Subscribe to our newsletter
  • Participate in promotions or competitions
  • Accept cookies on our website

4. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Manage payments and refunds
  • Communicate about your purchases
  • Respond to enquiries
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send marketing communications where you have given consent or where permitted by law

5. Lawful Basis for Processing

We process your personal information under one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Your consent (for marketing and non-essential cookies)

6. Sharing Your Information

We only share your information where necessary, including with:

  • Shopify (our e-commerce platform)
  • Payment providers
  • Delivery and courier companies
  • IT and website service providers
  • Marketing service providers (where applicable)
  • Professional advisers
  • Government authorities where required by law

We do not sell your personal information to third parties.

7. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, appropriate safeguards are used to protect your personal information in accordance with UK GDPR.

8. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Payment transactions are encrypted using secure SSL technology.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Meet legal, accounting and tax obligations
  • Resolve disputes
  • Enforce our agreements

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information where applicable
  • Restrict processing
  • Object to processing
  • Withdraw consent for marketing at any time
  • Request a copy of your personal data
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Marketing

If you choose to receive marketing communications, we may send you information about new products, offers and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

12. Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic and personalise content and advertising.

For more information, please see our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Sofa District

Email: hello@sofadistrict.uk

Website: www.sofadistrict.uk

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.